On-Campus Login Trouble
If you cannot immediately enter a database while using a campus computer or the on-campus wireless network, please log off and wait for 15 minutes for the network to clear. If you still cannot login after 15 minutes, please notify a librarian. There may be a problem with your account or a technical malfunction at our end.
When you attempt to enter a database off-campus (from home, a coffee shop, etc.), the screen below will appear. Enter your myHUgo username (for example, mrodriguez rather than firstname.lastname@example.org) and your current password. This should be all that you need to do in order to access library resources.
Off-Campus Login Trouble
If the database does not load after several minutes and multiple login attempts, please ask yourself the following questions:
- Are you Hodges University faculty or staff? Currently employed faculty and staff should have year-round access to library resources. Faculty should retain full access even during terms when they are not teaching.
- Are you a student taking one or more classes this term? Alumni do not have access to library databases. Students who took an A- or B-term class may not have access during terms for which they are not enrolled.
- Are you entering the correct myHUgo login information? Make sure that (1) you are entering your myHUgo username and not your full email, (2) you are using your current password, and (3) you have CAPS Lock off.
- Are there any restrictions on your account? For various reasons, the university sometimes will place holds to restrict certain activities on your account. Some of these holds block you from accessing library databases.
- Are you unable to access any databases, or just specific ones? If you cannot access any databases at all, please proceed to the steps below. If you can access some databases but not others, please let us know which databases you can't access. We will track down the source of the problem.
If you still cannot obtain access to any library databases, please proceed to the steps below.
- Reboot your computer and attempt a fresh login. Often this will clear the computer of whatever was blocking access, which could be a setting that loaded wrongly when the computer booted up.
- Try different browsers. Sometimes Internet Explorer or Firefox will work when Chrome or Safari don't, or vice versa. Attempt this step before and after rebooting your computer.
- Clear your browser's cookies/cache/history/passwords. This Indiana University help page explains how. Then reboot your computer, re-enter the browser, and attempt to login to the database.
- Check if cookies are enabled in your browser. If not, enable them. This WikiHow Tutorial explains how.
- Lower your computer's security settings. Sometimes security settings are turned way up by default and may block access. Consider temporarily turning off your firewall. This LifeHacker Tutorial explains how.
- Try logging in on a different computer or device. Note that if you are using a workplace, public library, or other institutional computer or Internet network, that institution's firewalls might block access to our databases.
- Contact us! Please try to be as detailed as possible in your message. Tell us exactly what resource you are attempting to access, and include a screenshot if possible. We are always happy to help!